Privacy Policy

MK Seller Zone ("we", "us", or "our") runs an online learning platform that sells video courses on starting and growing an e-commerce business. This Privacy Policy explains what personal information we collect when you visit our website, create an account, or buy a course, and how we use and protect it. It is published in line with the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023.

By using our website or purchasing a course, you agree to the practices described in this policy.

1. Information we collect

Information you give us

Account details — your name, email address, mobile number, and password (stored only in encrypted/hashed form).
Order details — the courses you buy, the amount paid, and order and payment reference numbers.
Messages — anything you send us through the contact form or by email, such as your name, email, and message.

Information collected automatically

Basic technical data such as IP address, browser and device type, and pages visited, used to keep the site secure and working properly.
Your course activity, such as which videos you have opened, so we can give you access to your purchased content.

What we do not collect: we never see or store your card number, CVV, UPI PIN, or net-banking password. These are entered directly on our payment partner's secure checkout.

2. How we use your information

To create and manage your account and give you access to the courses you have purchased.
To process payments, generate order records, and handle refunds where applicable.
To send you transactional messages — order confirmations, account and password emails, and important course updates.
To answer your questions and provide student support.
To prevent fraud, account sharing, and unauthorised copying of course content.
To improve our courses and website.
To meet legal, tax, and accounting requirements.

We will only send you promotional messages about new courses or offers if you have not opted out. You can unsubscribe at any time.

3. Payments

All payments are processed by Cashfree Payments, a PCI-DSS compliant payment gateway. When you pay, your payment details go directly to Cashfree and are handled under Cashfree Payments' Privacy Policy. We only receive the information needed to confirm your payment, such as the transaction ID, amount, and status.

4. Sharing your information

We do not sell or rent your personal information. We share it only when needed to run our service:

Payment partner (Cashfree Payments) — to process your payments and refunds.
Service providers — such as our hosting, email, and video delivery providers, who process data only on our instructions.
Legal authorities — when required by law, court order, or to protect our rights or prevent fraud.

5. Cookies

We use essential cookies to keep you signed in, secure your session, and remember your preferences. You can block or delete cookies in your browser settings, but parts of the website (such as logging in and watching courses) may then stop working.

6. Data retention

We keep your account information for as long as your account is active, so you can keep your lifetime access to purchased courses. Order and payment records are kept for as long as required under Indian tax and accounting laws. If you ask us to delete your account, we will delete or anonymise your personal data except where we must keep it by law.

7. Data security

We use reasonable security measures, including encrypted (HTTPS) connections and hashed passwords, to protect your information. However, no website or method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. Please keep your password private and do not share your account.

8. Your rights

You can:

Access and update your profile details from your account.
Ask us for a copy of the personal data we hold about you.
Ask us to correct or delete your personal data.
Withdraw consent to marketing messages at any time.

To make a request, contact us using the details below. We will respond within a reasonable time and in line with applicable law.

9. Children

Our courses are meant for people aged 18 and above. If you are under 18, you may use the website only with the involvement and consent of a parent or guardian.

10. Links to other websites

Our courses and website may link to third-party websites, marketplaces, or tools. We are not responsible for their content or privacy practices — please read their policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "last updated" date. Continued use of the website after changes means you accept the updated policy.

12. Contact & grievances

For any questions, requests, or complaints about your personal data, contact us:

Email: mksellerzone@gmail.com
Phone: 9909789621, 9909741621
Address: MK Sellerzone, Backside Momai Square, M K, Near Hyundai Showroom, Bhojpara, Gondal, Gujarat 360311
Or use our contact page.

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.